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Microsoft Reader Activation FAQ What is Activation? Please note: some PDA devices do not ship with the OEMinfo.xml file required for activation, please contact your PDA manufacturer for a patch to install this file. Why do I need to be tethered to activate? Internet Explorer 4.0 components are required to activate Microsoft Reader on a Pocket PC device. Specifically, Pocket IE does not support ActiveX controls (downloaded during activation). In addition, the Activation Server would need to be designed to support Pocket IE/Pocket PC (240x320 screen size). Transferring eBooks to your Pocket PC It’s easy to copy eBooks to your Pocket PC. You may want to print these instructions to refer to during the installation and activation process. Be sure you activate your Pocket PC with the same persona as your PC, so you can read the same eBooks on both devices. Learn more about activation on this site.
That's it! Now you can can read the same eBooks on your PC and your Pocket PC. Upgrade questions Why can't I activate my new copy of Microsoft Reader? I have a Passport, but when I click YES on the Passport site, I see the same question repeatedly. You may have to delete your Passport cookie to activate Microsoft Reader. To remove Passport cookies: If you're using Internet Explorer 1. Click Tools, then Internet Options. 2. Under Temporary Internet files, click Settings. 3. Click the View Files button. 4. Right click and delete the following files: [YourName]@passport.com [YourName]@passporttest.com Cookie:[your name]@das.microsoft.com/ Cookie:[your name]@passport.com/ Cookie:[your name]@passport.com/ppsecure 5. Close all your browser windows, and reopen your browser to the Microsoft activation site. If you're using Netscape Navigator 1. Close all Netscape instances. 2. Use Notepad to edit [Netscape Install Drive]:\Program Files\Netscape\Users\[your name]\cookies.txt. 3. Remove all lines that start with "passport.com" and "das.microsoft.com." 4. Reopen your browser to the Microsoft activation site. If I already have eBooks in the older version of Microsoft Reader, should I activate the new version using the same information? Yes, you must re-activate using the same information to continue reading the eBooks in your previous library. Security questions What information is collected during activation? Microsoft takes seriously the privacy of your personal information and honors your choices for its intended use. We take steps to help protect all personal data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Microsoft Reader collects unique information about your device and sends it to a Microsoft Activation Server. The following information is transmitted: A Hardware Identification code computed using serial numbers and other information unique to your device. The code is computed using a technique known as a "one-way hash function" so it is not possible to reconstruct your device's unique information from the code. In this way, Microsoft respects the privacy of information about your device while still providing you with access to premium content from eBook publishers. A Product ID number from the copy of Microsoft Reader on your device. This is the same for all copies of the same version of Microsoft Reader and is not unique to you or your device. Once the encrypted Activation Certificate is downloaded to your device, no information that can uniquely identify your device is retained in our activation server. Troubleshooting Why can't I activate my new copy of Microsoft Reader? I have a Passport, but when I click YES on the Passport site, I see the same question repeatedly. You may have to delete your Passport cookie to activate Microsoft Reader. To remove Passport cookies: If you're using Internet Explorer 1. Click Tools, then Internet Options. 2. Under Temporary Internet files, click Settings. 3. Click the View Files button. 4. Right click and delete the following files: [YourName]@passport.com [YourName]@passporttest.com Cookie:[your name]@das.microsoft.com/ Cookie:[your name]@passport.com/ Cookie:[your name]@passport.com/ppsecure 5. Close all your browser windows, and reopen your browser to the Microsoft activation site. If you're using Netscape Navigator 1. Close all Netscape instances. 2. Use Notepad to edit [Netscape Install Drive]:\Program Files\Netscape\Users\[your name]\cookies.txt. 3. Remove all lines that start with "passport.com" and "das.microsoft.com." 4. Reopen your browser to the Microsoft activation site. I'm trying to activate Microsoft Reader. I click to the logon page and then nothing happens except it sends me back to the same page. You may have to clear your cache to activate Microsoft Reader. To clear your cache: If you're using Internet Explorer 1. Click Tools, then Internet Options. 2. Under Temporary Internet Files, click Settings. 3. Click the Delete Files button. 4. Close all your browser windows, and reopen your browser to the Microsoft activation site. If you're using Netscape Navigator 1. Click Edit, then Preferences. 2. Find Advanced, then click the + button in front of Advanced. 3. Click Cache. 5. Click Clear Memory Cache, and click OK. 6. Click Clear Disk Cache, and click OK. 7. Close all your browser windows, and reopen your browser to the Microsoft activation site. I see an error "Microsoft Reader is no longer able to access this eBook" on my Pocket PC. What can I do to troubleshoot? When you first read a book using Microsoft Reader, the software paginates the eBook for you: as you read your eBook, Microsoft Reader software determines the length of the eBook according to the current font size setting and updates the .EBO file for the opened book with that information. If you hard-reset your Pocket PC, Microsoft Reader assumes you're opening an eBook for the first time, and the software paginates the eBook for you. If you open an eBook for the first time, and turn off the device while Reader is performing background pagination, you'll receive an error, "Microsoft Reader is no longer able to access this book." Here's how to fix the problem: Shut down Microsoft Reader: a. From the Start Menu, tap "Settings" b. Select the System tab. c. Select the Memory icon. d. Tap the Running Program tab. e. Highlight Microsoft Reader on the Running Program list. f. Tap the Stop button. Tap OK. Start File Explorer Navigate to My Documents/Annotations Select and delete the .EBO file for the problem title. The correct .EBO file is the file that begins with the eBook title. If more than one .EBO file exists for the problem title, select and delete each one. Start Microsoft Reader again. Open the eBook. Let the device remain turned on, allowing Microsoft Reader to repaginate until it completes. This process should not take more than a few minutes. Microsoft Reader needs to perform this operation just once for each eBook. How do I know if Reader is still handling background pagination on the title? Open the eBook in question. Begin reading the content. On the bottom of the Reader page, tap and hold the page number for a couple of seconds — then release it. The Riffle Control should be displayed: its appearance may take a second or two. The Riffle Control shows you where you are in the eBook. The leftmost number is the first page of the eBook; the rightmost number is the last page of the eBook. If the right-most number is displayed in red, then the Reader is not done with background pagination. If the right-most number is displayed in black, then the Reader has completed pagination. I've tried repagination, but I still see an error, "Microsoft Reader is no longer able to access this eBook" on my Pocket PC. What else can I do to troubleshoot? Microsoft Reader keeps a catalog of all the eBooks on your device. This catalog is called litpath.LPT. The catalog contains a list of the books and their locations. Sometimes the litpath.LPT file can become corrupted, especially if you move your eBooks to a different location on your device. If the file does become corrupted, you may see an error message, "Microsoft Reader is no longer able to access this book," when you open your eBook from the Library. Here's how to fix the problem: Shut down Microsoft Reader: a. From the Start Menu, tap "Settings" b. Select the System tab. c. Select the Memory icon. d. Tap the Running Program tab. e. Highlight Microsoft Reader on the Running Program list. f. Tap the Stop button. Cradle your Pocket PC Establish a connection to your Pocket PC device using ActiveSync From the ActiveSync file menu, select Explore. In the Explorer window that appears, double-click the My Pocket PC icon. Find litpath.LPT in the file list Delete litpath.LPT
You get the error "You have an older version of Pocket PC which does not support activation" while trying to activate A number of devices do not ship with the OEMInfo.xml file that is required by Reader to enable activation. This file should be available from the manufacturer of your device - please check their support website for a patch to install this file.
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